1. Who can use Customs OS
Customs OS is sold to licensed U.S. customs brokers and their operations teams. By creating an account you represent that you have the authority to bind your organization to these terms.
2. What we do
Customs OS ingests the documents you send us, extracts fields, cross-checks them, and returns structured results to your team. Today the live module is document validation. Other modules (HTS classification, ISF watcher, CBP Form 7501 drafting) are on our roadmap and are not part of the service until we explicitly say otherwise.
3. What we don't do
- We do not become the customs broker of record. You sign filings. We are the system of record; you are the broker of record.
- We do not provide legal, customs, or compliance advice. Outputs from the product are tools for your brokers to review, not substitutes for their professional judgment.
- We do not guarantee any specific duty outcome, CBP determination, or filing acceptance.
4. Your responsibilities
- Keep your credentials secure and promptly notify us of any suspected unauthorized access.
- Only upload documents you have the right to process. Don't use Customs OS for shipments or parties subject to U.S. sanctions or export controls.
- Review outputs before acting on them. You are the licensed broker of record; the review is not optional.
5. Availability
We target 99.5% monthly availability as a good-faith goal. When a formal SLA applies, it will be on a signed order form or MSA, not on this page.
6. Fees
Fees, if any, are set out in your order form or on the pricing page in effect when you sign up. Early customers may be on free or discounted plans as communicated in writing. We'll give you at least 30 days' notice before any price change affecting your account.
7. Data
Your data is yours. We process it under the Privacy Policy. You can export or delete it at any time via the app, or by reaching out using the contact details below.
8. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own, and will not disclose it except as needed to operate this agreement or as required by law.
9. Intellectual property
We own Customs OS, including all software, models, and derived aggregated analytics. You own your data and the extracted results derived from your data on your behalf. You grant us a limited license to process your data solely to operate the service for you.
10. Warranties and disclaimers
The service is provided “as is”. To the maximum extent allowed by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose. Outputs are tools. Your broker's judgment is the authority.
11. Limitation of liability
Neither party will be liable for indirect, incidental, or consequential damages. Our aggregate liability for any claim arising from this agreement is capped at the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) US $1,000. Enterprise customers can negotiate different caps on an MSA.
12. Termination
Either party may terminate this agreement for convenience on 30 days' written notice, or immediately for material breach. On termination you retain the right to export your data for at least 30 days.
13. Governing law
This agreement is governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Disputes will be heard in the state or federal courts of New Castle County, Delaware.
14. Contact
Questions about these terms? The fastest way to reach us is to book a short call.